Where Is My Order?

Your order should arrive within the delivery time frame provided at checkout and included in your order confirmation email.

Once your order ships, you should receive a tracking link by email. You can use that link to check the latest delivery updates.

If the estimated delivery time has passed and your order has not arrived, please contact me and include your order number so I can look into it for you.

Can I Cancel or Change My Order?

Orders are often processed soon after they are placed. Once an order has entered production, been packed, or shipped, it may not be possible to cancel it or make changes.

Please contact me as soon as possible if you need to request a cancellation or change. I will do my best to help, but changes cannot be guaranteed.

What Should I Do If I Entered the Wrong Shipping Address?

Please carefully review your shipping address before completing your purchase.

If you notice an error after placing your order, contact me immediately with your order number and the correct address. There may be a short window in which the address can be updated.

Once an order has shipped, I may not be able to change the delivery address. I will still do everything I can to help you find the best possible solution.

 

Where Is My Order?

Your order should arrive within the delivery time frame provided at checkout and included in your order confirmation email.

Once your order ships, you should receive a tracking link by email. You can use that link to check the latest delivery updates.

If the estimated delivery time has passed and your order has not arrived, please contact me and include your order number so I can look into it for you.

Can I Cancel or Change My Order?

Orders are often processed soon after they are placed. Once an order has entered production, been packed, or shipped, it may not be possible to cancel it or make changes.

Please contact me as soon as possible if you need to request a cancellation or change. I will do my best to help, but changes cannot be guaranteed.

What Should I Do If I Entered the Wrong Shipping Address?

Please carefully review your shipping address before completing your purchase.

If you notice an error after placing your order, contact me immediately with your order number and the correct address. There may be a short window in which the address can be updated.

Once an order has shipped, I may not be able to change the delivery address. I will still do everything I can to help you find the best possible solution.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like digital download products, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

 

Our store exclusively operates online in Englewood, Florida.

Please leave a review of your purchase.

Do you have a question that wasn't answered in the FAQ section? If it's about an order, don't forget to give us the order number.